RD Technologies

Frequently Asked Questions

1:

What are IT Managed Services?

A: We manage and maintain all aspects of a company’s computer and network infrastructure. We strive to streamline through technology, our clients process and functions in order to improve operations and lower expenses.

2:

How does an IT Managed Service work?

A: A managed/cloud service provider remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and covered under our  "as-needed" hourly rate agreement.

3:

What if I have an emergency problem after hours, on a holiday or over the weekend?

We've got you covered! Our IT Support Engineers "Rapid Response" team are on call to assist you, know your networks and can be dispatched by contacting our after-hours "Rapid Response" hotline 732-961-6287 or by just filling our our contact  form.

4:

SOFTWARE

SUPPORTED

  • Office 365

  • Hosted exchange

  • Google Suite

  • Intuit QuickBooks desktop and cloud

EQUIPMENT

SUPPORTED

  • Networking Equipment (routers, switches, WiFi)

  • Om Premise and cloud servers

  • Multi-Function network printers

  • PCs, Mac, laptops, mobile devices

  • Firewall devices

What is a site survey and why is a "Needs Assessment" necessary?

A. We offer a complimenting Site Survey, to uncover any vulnerability in your network infrastructure and make sure everything is operating at peak efficiency . We offer decades of experience, long- standing client references and can offer unbiased product hardware and software recommendations.

5:

What if we already have an internal technical IT support resource?

Great! No problem. Many of our customers have a designated support person to handle the day-to-day technical and minor network issues.These organizations often count on us for the more advanced and critical IT support functions, such as strategic advice, technical projects, second opinions, advance IT security and advanced business application support.